We strive to get your order to you as quickly as possible. Typically, orders ship within a week or so but this can be impacted by pressure on the supply chain. If you are concerned about your order, please don't hesitate to contact us and we will help.

If your order arrives damaged or appears to have been tampered with, please contact us as soon as possible at 888-242-5363 or email us at info@bacexchange.com. Please take pictures of the damage so we can better help you.

If you believe your order has been lost in transit, please reach out to us as soon as possible. We will work with you to determine the latest delivery status and any issues that arise.

Yes, you will be required to sign for your package(s) upon arrival. This protects both you and Bullion & Collectibles Exchange by providing proof of delivery for your precious metals.

If your order arrives damaged, please contact us as soon as possible. Please take pictures of the damage so we can best determine how to help you.